Allow local network access
On iPhone or iPad, open Settings → Privacy & Security → Local Network and enable ATEM Pilot. Reopen the app after changing the permission.
Support
Back on the bus, without the detour.
Most connection issues come down to local-network permission, Wi-Fi isolation, or addressing. Work through these checks in order.
Connection checklist
ATEM Pilot communicates directly with the switcher. It does not require a desktop app or internet connection.
Use the same reachable network
Connect iPhone or iPad to a Wi-Fi network that can reach the switcher's wired network. Guest Wi-Fi and client isolation commonly block this traffic.
Discover or enter an address
Try automatic discovery first. On segmented or managed networks, enter the switcher's IP address or hostname manually.
Confirm network policy
For managed VLANs, ask the administrator to permit the relevant mDNS discovery path and direct UDP switcher traffic, including port 9910 where applicable.
Still offline? Confirm the switcher's current IP from its setup screen or desktop setup utility, then test basic reachability from the same network. ATEM Pilot does not scan subnets by broadcast.
Common questions
Why is the switcher not discovered?
Bonjour discovery requires multicast visibility between the Wi-Fi client and switcher network. Manual IP connection is the preferred fallback for VLANs or networks that suppress multicast.
Why is a control missing?
The interface follows capabilities reported by the connected model. Unsupported features are hidden or clearly unavailable instead of sending an unsafe command.
Does the app work in the background?
iOS suspends the live session while the app is in the background. ATEM Pilot reconnects and synchronizes the current switcher state when you return.
Can I try Pro later?
Yes. The five-day trial starts only after you select “Start Trial.” It is a local app entitlement, not an App Store transaction, and does not start when you first install the app.
How do I restore Pro?
Open Settings → ATEM Pilot Pro → Restore Purchases. Use the same Apple Account that made or shares the eligible purchase.
Will trial expiry erase my setup?
No. The app returns to free-mode limits while keeping your saved profiles, layouts and preferences on the device.
Send a useful diagnostic
ATEM Pilot does not upload logs automatically. If you contact support, include only the details needed to reproduce the issue.
App environment
- ATEM Pilot version and build
- iPhone or iPad model
- iOS or iPadOS version
- Language and screen orientation
Hardware context
- Exact switcher model
- Installed switcher firmware
- Connection by discovery, IP, or hostname
- Whether desktop control works on the same network
What happened
- Steps that reproduce the problem
- Expected and actual result
- Approximate time of the incident
- Screenshot with sensitive addresses removed
Never send passwords, Apple Account credentials, API keys, or private network configuration that is not necessary for diagnosis.
Open-source licenses
ATEM Pilot includes the required notices for open-source work referenced during development.
atem-connection 3.9.0
AtemKit's protocol framing and fixtures were cross-checked against the MIT-licensed atem-connection project. Copyright © 2023 Norsk rikskringkasting AS.